We understand that plans can change! You can change or cancel your order, but we ask that you contact us as soon as possible. To ensure we can accommodate your request, please reach out to customerservice@lais.co.nz

You should receive an order confirmation email immediately after placing your order. If you haven't received yours, please check your spam folder first. If it's not there, there might have been a typo in your email address during checkout. To resolve this, please contact our customer service team at customerservice@lais.co.nz. They can assist you with locating your order and updating your information if necessary.

We operate with a slow fashion philosophy, producing garments in limited quantities. This ensures quality and reduces waste. While most orders are prepared for shipment within 5 business days, there's a possibility yours may be ready sooner.

If you require your item by a specific date, please feel free to contact us. We'll do our best to accommodate your request.